Contact Centre Learnership – Clicks

The Clicks Group is looking for people to complete a NQF Level 2 Contact Centre Learnership in Cape Town.

The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support.  The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.

  • Completed Grade 12
  • English
  • Mathematics / Mathematics Literacy (Preferred)
  • Computer literate in MS Office Suite
  • Unemployed and can commit 14 months to the programme
  • South African citizens between the ages of 18 and 35 years

Competencies

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  •  Adhering to Principles and Values
  • Delivering results and meeting customer expectations
  • Ability to work under pressure while being client centric at all times
  • Good communication skill
  • Ability to communicate proficiently in English
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Deciding and Initiating Action
  • Coping with Pressures and Setbacks
  • Applying Expertise and Technology

Duties

  • Conducting themselves as employees of the Clicks Group in line with Company values
  • Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  • Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compile a Portfolio of Evidence for submission to the SETA
  • Complete logbooks for work-based learning
  • Achieve the required level in formative and summative assessments
  • Demonstrate a commitment to work in the Contact Centre Environment
  • Demonstrate skills in using the company’s systems
  • Show an understanding of the operational processes

Click below to view how to apply.

 

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